Frequently Asked Questions

In this section, you can find out your queries about using CoinSwitch Exchange.

What if my cryptocurrency wallet is recognised as invalid?
CoinSwitch supports most of the wallets. If your wallet address is recognized as invalid, there is always a reason: You confused Dash (DASH) with Dashcoin D...
Wed, Sep 25, 2019 at 12:51 PM
What is a memo?
A memo is a combination of digits and letters required to assign a coin to a certain wallet user. For example: Memos are used in EOS wallet and indicated ri...
Wed, Sep 25, 2019 at 12:52 PM
What is a destination tag?
A destination tag is a short complementary combination of characters required for certain Ripple wallets. While buying Ripple, make sure that you have speci...
Wed, Sep 25, 2019 at 12:54 PM
What is a message?
The message is an additional tag required for XEM transaction. Whenever you send or receive XEM, make sure that you've input a message. You may find it...
Wed, Sep 25, 2019 at 12:55 PM
What is the minimum/maximum amount?
CoinSwitch doesn't have amount restrictions. However, there are some nuances. If an amount is too low, make sure that it will cover all the network fe...
Wed, Sep 25, 2019 at 12:58 PM
What are the network fees?
Every cryptocurrency is based on a blockchain. The process requires a network fee. This is a commission a blockchain takes from the amount you and we send, ...
Wed, Sep 25, 2019 at 12:59 PM
When should I receive my money?
CoinSwitch transactions take 15-30 minutes to be processed. If a transaction is large (around 1 BTC worth), processing may take longer depending on the si...
Wed, Sep 25, 2019 at 1:01 PM
How do I cancel my transaction?
Blockchain transactions are irreversible. Once the money is sent, it cannot be rolled back. So if you are going to exchange cryptos, think twice and check a...
Wed, Sep 25, 2019 at 1:06 PM
Why does my transaction take so long?
As a rule, our transaction takes 15-30 minutes to be processed. If your transaction takes longer, this might be due to a wide range of factors. Blockchain...
Wed, Sep 25, 2019 at 1:06 PM
Why is my transaction still waiting for payment if I've already paid?
This might be due to several reasons. The transaction hasn't been included to a blockchain. Cryptocurrencies aren't stable, so minor errors migh...
Wed, Sep 25, 2019 at 1:10 PM